Why did my credits or membership benefits disappear?
Monthly memberships are valid for one month, and annual memberships are valid for one year. Try these checks:
- 1.
Check whether the membership expired
Open Console → My Orders and check the latest payment date. If a monthly benefit was purchased more than one month ago, the membership may have expired.
- 2.
Check which account you signed in with
If you use multiple accounts, sign in with the email account that actually made the purchase. Benefits paid for with email B will not appear while you are signed in with email A.